Blog

Jeff Mueller talks about Amazon Key In-Home Delivery Offering with Internet Retailer

October 25, 2017 Topics: Media, News

[From Internet Retailer]

Amazon.com Inc.’s rollout of its Amazon Key smart-home system, which allows it to deliver packages to Prime customers even when they’re not home, is yet another step ahead for Amazon.

“Convenience is starting to drive the market rather than pricing,” says Jeff Mueller, vice president at supply chain consultancy Sedlak Management Consultants Inc. “Other retailers need to find a way to get on board—perhaps not to the extent of app-driven security cameras and door locks, but whatever ways [they] can to make it easier for customers. There are too many choices on the market today, and if you don’t make it easy and super convenient, your customers can readily order from someone else who will.”

Amazon focuses on the convenience aspect of the Key system. The site description about the service tells shoppers how they can “schedule permanent access for your family members or give temporary access to recurring visitors like dog walkers, house cleaners, or out-of-town guests.”

“What’s intriguing is the way Amazon is marketing the technology for additional uses, such as professional services and personal access,” he says. “It creates immediate demand for something you perhaps never knew you needed. We may eventually find Amazon cameras everywhere as a result.”

Read the entire article here.

Subscribe For Insights

"*" indicates required fields

Consent
By clicking submit below, you consent to allow Sedlak to store and process the personal information submitted above to provide you the content requested. You can unsubscribe from these communications at any time.

Recent Posts
View All

It was great to see that ProMat was so well attended this year! After the past few years it was good to reconnect with friends and colleagues.

It is our pleasure to announce the following promotions and congratulate each of these Sedlak associates on their achievements! Rob Bober, Manager.

Sedlak maintains relationships with a number of key suppliers, which include integrators, third party logistics providers, and providers of material handling equipment and storage media, information technology, robotics, real estate, and construction. We work with these suppliers in order to keep our staff abreast of vendor capabilities, product offerings, industry news, and to obtain competitive […]

Automation is rapidly becoming essential, not optional, in addressing today’s supply chain challenges. While the main focus of automation has always been on optimizing the picking function, where the majority of labor is required, there are opportunities to utilize AMRs and other automation technologies to improve performance throughout an operation, including replenishment, Value Added Services […]