Change Management: A Critical Component of Project Success

June 10, 2016 By: Senior Management | Topics: Change Management

Every project or client initiative involves change. At Sedlak, we understand that the willingness of people in an organization to accept and adapt to that change can make the difference between success and failure. Sedlak consultant Lisa Betts recently completed an intensive certification course in change management from Change Guides. She provided some insights in the Change Guides spring newsletter and shares them again here.

Have you approached projects differently after the certification? If so, how? 

Change Management Certification has made me think differently about how I do my job. I am constantly thinking about where people are on the commitment curve and considering the various tools that might apply to a given situation.  Although I am a consultant tasked with driving change in other organizations, I have been discussing with the president of my company about how we can use change management tools internally as the company works to expand its service offerings and build a new brand.

What advice do you have for others trying to drive change?   

Persistent communication is the key.  When a client hears that change is necessary, the first reaction is to find all the reasons it won’t work.  This is especially interesting since the reason we are hired is to recommend change.  Providing a consistent message over time and allowing two-way communication helps to allay the fears of the client.  I have found that the same message to the same person can be received differently after some time has passed.  The first time the message is heard there is a lot of resistance.  Once the client has some time to come to terms with the change, they can truly hear what you have to say and begin to take steps to make the change happen. Not only is this true with the executives driving change, it is equally true to all those affected by the change.

With my current client, I am currently tasked with getting management to embrace that change is needed, sooner rather than later.  The most important thing that I have used thus far was to create a sense of urgency among the executives to move them along the commitment curve from Understanding toward Desire.   This movement has them working to determine how they can make the change successfully rather than contemplating why the various options won’t work.

Subscribe For Insights

"*" indicates required fields

By clicking submit below, you consent to allow Sedlak to store and process the personal information submitted above to provide you the content requested. You can unsubscribe from these communications at any time.

Recent Posts
View All

A team of Sedlak consultants recently attended MODEX, a leading conference for manufacturing and supply chain professionals that focuses on innovation, technology and networking. The team that attended included David Teeple and Michael Davis, both Directors of Client Services; Ryan Prahler, Client Executive; Rob Bober, Manager; and Brian Donnelly, Senior Consultant.

In this episode of the Unboxing Fulfillment podcast, host Harry Drajpuch interviews David Teeple, Director of Client Services at Sedlak Supply Chain Consultants. Sedlak is a comprehensive supply chain and distribution logistics advisory firm that has been in business since 1958.

As a supply chain professional, you need to better understand how current automation movements can impact your business. Automation in the Supply Chain from Processes to Robotics, which is a recorded session from Sedlak’s 2023 virtual event series, Balancing People, Systems and Automation, looks at which processes are being automated within the supply chain, as […]

If you went to ProMat in Chicago this spring, you saw hundreds of robots performing distribution tasks including storage, retrieval, pick assist and sortation. At Sedlak, we are fortunate to be brought up to speed on these technologies on a regular basis when vendors schedule a lunch hour with us to demonstrate their offerings and […]